Customer Service in Large Companies
174 words eaten alive on August 28, 2008 - Filed Under Business -
Large companies could certainly benefit from better customer service. A good example is my current problems with MicroSuck with getting back my red ringed XBox 360. Every time I call I get stuck with some guy or girl in a call center in India who tells me nothing more than the previous person I talked to. It’s rather frustrating to say the least.
I also hear complaints from people in my store about how they bought a computer online and when they have trouble with it the service they receive over the phone is sub par. One way they could possibly improve their tech support would be to contract out to a company like NTR Global. They offer remote PC access solutions as well as great over the phone service. With NTR Global managing all your in-house workstations or looking after your clients’ needs, it takes quite a load off your own resources. Check out their 15 day free trial to see if their service works for you.
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